Refund policy
Refund Policy
We offer a 90-Day Satisfaction Guarantee on eligible purchases.
If you are not satisfied with your purchase, contact us within 90 days of delivery at zelvarasupport@gmail.com and our support team will assist you.
90-Day Satisfaction Guarantee
We recommend using Zelvara Gut Defense consistently as directed to give the product a fair trial.
If you are not satisfied with your experience within 90 days of receiving your order, contact us at zelvarasupport@gmail.com with:
- Your full name
- Your order number
- The email address used when ordering
- A brief explanation of your experience
If your request qualifies under our 90-Day Satisfaction Guarantee, we will provide instructions for completing your refund.
Unless otherwise requested by our customer support team, you do not need to return opened product to qualify for the satisfaction guarantee.
Refund requests submitted more than 90 days after delivery are not eligible under this guarantee.
Standard Returns
For unopened products that are not being returned under our satisfaction guarantee, you may request a return within 90 days of delivery.
To qualify for a standard return, the product must be:
- Unopened
- Unused
- In its original packaging
- Accompanied by proof of purchase
To begin a return, email zelvarasupport@gmail.com.
Do not send a return to any address without first receiving authorization from our customer support team.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective, or contains the wrong product, contact us as soon as possible at zelvarasupport@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item and packaging
Claims for damaged, defective, missing, or incorrect items should be submitted within 7 days of delivery.
Once verified, we will work with you to provide an appropriate replacement or resolution.
Missing Items
If an item is missing from your order, contact us within 7 days of delivery at zelvarasupport@gmail.com.
Please provide your order number and the name of the missing item.
Once your claim has been reviewed and verified, our customer support team will arrange an appropriate replacement or resolution.
Order Cancellations
Orders begin processing shortly after they are placed.
If you need to cancel or change an order, contact us at zelvarasupport@gmail.com as soon as possible.
If your order has not yet been processed or shipped, we will make every reasonable effort to cancel it.
Once an order has been fulfilled or shipped, we cannot guarantee that it can be canceled or modified.
You may instead need to follow our return or refund procedures after receiving the order.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an address error before your order ships, contact us immediately at zelvarasupport@gmail.com.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
Zelvara is not responsible for orders delivered to an incorrect address that was provided by the customer at checkout.
If the package is returned to us, contact our customer support team and we will assist you with available options.
Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned to sender, please contact us at zelvarasupport@gmail.com.
Any refund or reshipment will be reviewed after the package has been returned and processed.
Original shipping charges, when applicable, may not be refundable.
Ingredients & Dietary Concerns
The ingredients contained in Zelvara Gut Defense are listed on our website and product packaging.
Please review all ingredients before purchasing and consuming the product.
If you have allergies, are pregnant or nursing, take prescription medication, have an existing medical condition, or have questions about whether the product is appropriate for you, consult a qualified healthcare professional before use.
If you have concerns about the ingredients after receiving your order, unopened products may be eligible for return in accordance with this policy.
Adverse Reactions or Discomfort
If you experience unexpected discomfort or an adverse reaction after using Zelvara Gut Defense, discontinue use and consult an appropriate healthcare professional.
You may also contact us at zelvarasupport@gmail.com so our team can document the issue and assist with your order.
For serious or urgent symptoms, seek immediate medical care.
Exchanges
We generally do not process direct product exchanges.
If you purchased the wrong product or variation, contact zelvarasupport@gmail.com.
When appropriate, the fastest solution may be to return the eligible product and place a new order separately.
Non-Refundable Items & Charges
Unless required otherwise by applicable law, the following may not be refundable:
- Shipping fees after an order has shipped
- Expedited shipping charges
- Priority processing charges
- Shipping protection or package protection fees
- Gift cards
- Products specifically marked as final sale
- Promotional or complimentary gifts
- Unauthorized returns
- Orders outside the applicable refund or return period
Purchases made as part of a promotion, bundle, or BOGO offer may be refunded based on the amount actually paid rather than the individual retail value of each item.
Unauthorized Returns
All returns must be authorized by Zelvara before being shipped back.
Products sent to an address without prior return authorization may not be eligible for a refund.
Please contact zelvarasupport@gmail.com before sending anything back.
Return Shipping
For standard returns where Zelvara is not responsible for an error, customers are responsible for return shipping costs unless otherwise stated by our support team.
If the return is due to an incorrect, damaged, or defective item caused by us, our customer support team will provide appropriate instructions.
Refund Processing
Once your refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days after approval for the refund to be processed.
Your bank or credit card provider may require additional time before the refund appears on your account.
If more than 15 business days have passed since we confirmed your refund was approved, contact us at:
Refund Method
Approved refunds may be issued as:
- A refund to the original payment method, or
- Store credit when agreed upon by the customer
Contact Us
For any return, refund, damaged order, or order-related questions, contact:
Zelvara Customer Support
zelvarasupport@gmail.com