Shipping policy
Shipping Policy
We currently ship throughout the United States.
Order Processing
After your order is confirmed, please allow up to 72 hours for processing, regardless of the shipping option selected at checkout.
Orders may be processed Monday through Sunday, excluding major holidays.
Once your order has shipped, you will receive a confirmation email containing your tracking information. Please allow 24–48 hours after shipment for this email to arrive.
Please note that inaccurate, incomplete, or unverified shipping information may delay processing by an additional 1–2 business days.
We strongly recommend reviewing your shipping and billing information carefully before placing your order.
Shipping Time
Estimated shipping time within the United States:
- USPS — approximately 5–12 business days
- Tracking included
Shipping times begin after your order has been processed and shipped.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high shipping volume, or other circumstances outside of Zelvara's control.
Tracking Information
Once your order has been processed, you will receive a confirmation email.
A second email will be sent after your order ships and will include:
- Your tracking number
- A link to track your shipment
Please allow 1–4 days for tracking information to begin updating.
In some cases, tracking may temporarily stop updating even though the package is still moving through the carrier's network.
If your package has not arrived after the estimated delivery window, please contact us at:
Delivery & Signature
Most packages will be delivered to the mailbox, front door, parcel locker, or another location determined by the shipping carrier.
A signature may or may not be required.
The delivery carrier ultimately determines whether it is safe to leave a package unattended.
If the carrier determines that delivery cannot safely be completed, the package may be:
- Held at a local post office or carrier facility
- Rescheduled for delivery
- Returned to sender
We recommend using a shipping address where someone is available to receive the package when possible.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
Because we begin processing orders quickly, there may only be a short period of time in which we can change or correct an address.
If you notice an error after placing your order, contact us immediately at:
We will do our best to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made.
Once an order has shipped, Zelvara cannot guarantee that the carrier will be able to redirect or modify the delivery address.
Packages Delivered to an Incorrect Address
If an order is delivered to an incorrect address because incorrect shipping information was entered at checkout, Zelvara is not responsible for the resulting loss.
If the package is returned to us, please contact our support team.
Depending on the circumstances, we may be able to:
- Reship the order to the correct address, or
- Issue an eligible refund
Additional shipping charges may apply for reshipment.
Returned to Sender
If a package is returned to us because of:
- An incorrect or incomplete address
- An unclaimed package
- A refused delivery
- An unsuccessful delivery attempt
please contact zelvarasupport@gmail.com.
Once the returned package has been received and processed, our team will review the available refund or reshipment options.
Carrier Delays
Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.
Zelvara is not responsible for delays caused by:
- USPS or another shipping carrier
- Weather conditions
- Holidays
- Customs or government delays
- Incorrect delivery information
- High shipping volumes
- Other circumstances outside of our control
If your tracking indicates a carrier-related issue, we recommend checking directly with the carrier first.
If you still need assistance, contact our team at zelvarasupport@gmail.com.
Lost Packages
If tracking shows that your package is still in transit beyond the estimated shipping window, contact us and we will help review the shipment.
If tracking shows a package as delivered but you cannot locate it, we recommend first:
- Checking around your property
- Checking your mailbox or parcel locker
- Asking household members or neighbors
- Contacting the carrier for additional delivery information
If the package still cannot be located, contact us at zelvarasupport@gmail.com and we will assist where possible.
Returns
Returns are subject to our separate Refund Policy.
Customers may be responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item caused by Zelvara.
Please contact us before returning any product.
Contact Us
For shipping questions, tracking issues, address corrections, or delivery concerns, contact:
Zelvara Customer Support
zelvarasupport@gmail.com